“The Influence of Service Quality, Perceived Value, And Performance Expectancy on Loyalty Through the Mediating Role of Chatbot Trust (Study on E-Commerce Users in Semarang City)”, ICONECOBIZ, vol. 2, no. 1, Jul. 2026, Accessed: Jul. 26, 2026. Available: https://conference.upgris.ac.id/index.php/EconBiz/article/view/7666