Cephas Sonny Hatmaja, Dr.Heri Prabowo,S.E., M.M, and Dr.Bayu Kurniawan,S.Kom.,M.M. “The Influence of Service Quality and Customer Satisfaction on Customer Loyalty at Upgri Tour & Travel Semarang City”. INTERNATIONAL CONFERENCE OF ECONOMICS AND BUSINESS 1, no. 1 (July 14, 2025). Accessed December 5, 2025. https://conference.upgris.ac.id/index.php/EconBiz/article/view/6448.